Refund Policy

This Refund Policy explains when you are entitled to a refund for NeuraPress managed press-release distribution services, and how to request one. It works alongside our Terms of Service. By placing an order, you agree to the terms below.

The short version

• Full refund if we cannot publish your story on the outlets included in your chosen tier.
• Writing package refundable within 14 days, as long as publication has not yet begun.
• Publishing package refundable any time before distribution to outlets begins.
• No refund once your story is live, except where we made a publishing error.
• Refunds go back to your original payment method.

1. Our money-back guarantee

If, for any reason, we are unable to publish your news story across the outlets included in your chosen tier, you are entitled to a full refund — no extensive justification required. This guarantee applies if we cannot secure publication on the minimum number of outlets in your tier, if a technical issue on our end prevents distribution, or if outlets decline publication for reasons outside your control.

In that situation, you choose how we make it right:

• Redo the order — we adjust the content, timing, or approach and re-attempt distribution; or
• Receive a full refund — if you prefer a refund, we process it without delay.

2. Refunds during the writing phase

If you cancel after placing your order but before publication begins, you may request a refund within 14 days of your order. During this window:

• You receive a full refund of the publishing package and any publishing add-ons that have not yet been started.
• The writing package fee is non-refundable once writing has begun. Our editorial team starts work as soon as your order is placed, and the writing fee compensates the time and effort already invested in your draft.

In other words: before any writing begins, you can cancel for a full refund. Once we have started writing, you are refunded everything except the writing package fee.

3. Refunds during the publishing phase

Once you approve your final draft and your article enters active distribution, the order moves into the publishing phase. Refunds requested during active publication will be declined. At that point we cannot stop distribution that is already underway or recover the costs of placing your article with outlets.

Because of this, please review your draft carefully before you approve it for publication. Check that:

• The content is accurate, and every claim is correct and verifiable.
• Your business name, website URL, and contact details are spelled correctly — these appear in live publications.
• Spelling, grammar, tone, and key messages match your brand.
• Any keywords, links, and visual elements you provided are present and working.

We make every effort to ensure your article is error-free, but final approval is yours before publication begins.

4. Refunds after your story is live

Once your story is published across the outlets included in your tier, the Service is considered complete and is generally non-refundable. A refund or remedy may still be available in the following cases:

• Publishing error on our side. If the published article does not match the version you approved, we will correct the error, remove and republish at no cost, or — in extreme cases — issue a partial refund.
• Outlet-count shortfall. If your story is not published on the minimum number of outlets included in your tier, you are entitled to a full refund under our money-back guarantee, or we republish to meet the promised count.

This policy does not cover:

• Differences in how individual outlets format or lay out your article.
• Headline edits, or image and video placement made by outlets as part of normal editorial practice.
• An outlet later removing your article (see our Terms of Service).
• Lower-than-expected traffic, engagement, or business results.

All other refund requests are considered on a case-by-case basis and are not guaranteed.

5. How long refunds take

We review each refund request against this policy and approve or decline it within 24 hours of receiving it. Once approved:

• Card refunds are issued through our secure payment processor back to the original card. Once approved, they are processed within 24–48 hours and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

Refunds are always returned to the original payment method used for the order. We cannot send a refund to a different card, account, or person.

6. Special circumstances

• Technical issues on our end. If a technical failure on our side prevents publication, you receive a full refund automatically.
• Events beyond our control. In the event of circumstances outside our reasonable control (such as natural disasters or infrastructure failures), we will work with you to reschedule or provide a full refund.
• Disputed charges. If you dispute a charge with your bank or card company before contacting us, we may suspend your account and restrict future services while the dispute is open. Please contact us first — we resolve the large majority of issues directly.

7. How to request a refund

To request a refund, contact us through either of the following:

• Email support@neurapress.co with the subject line “Refund Request.”
• Use our contact form and select “Refund Request.”

To help us process your request quickly, please include:

• The email address used when placing the order.
• Your order number, if available.
• The reason for the request.
• Your preferred resolution — a refund or a redo.

We confirm receipt within 24 hours, review your request against this policy, and notify you of the decision. If approved, your refund is processed promptly and you receive a confirmation email with the expected timeline.

8. Changes to this policy

We may update this Refund Policy from time to time by posting a revised version at neurapress.co/refund-policy. Changes apply to orders placed after the updated version is posted.

9. Contact

For refund requests or any questions about this policy, contact us at support@neurapress.co. We respond within 24 hours.

By using NeuraPress services, you agree to this Refund Policy.